Why am I being asked to pay a deposit and why can’t I place bids anymore?
For some auctions, we require a €200 deposit as an extra confirmation of your intent to purchase. This measure helps us allocate lots to serious bidders and reduce the number of non-paying buyers. The deposit is linked to specific auctions and, once paid, grants immediate access to place bids.
Why can’t I (suddenly) place bids anymore?
In some cases, your account may be temporarily restricted from bidding in a specific auction until a €200 deposit is made. Once the deposit is paid, your access to that auction is restored. Until then, unfortunately, you won’t be able to bid on our auctions using this account.
This additional measure ensures that only serious and reliable bidders participate. We consider bidding behavior, among other factors, to protect the quality and integrity of the platform for both buyers and sellers.
How do I pay the deposit?
While bidding on a lot, you will automatically be given the option to pay the deposit. Once paid, you can continue bidding immediately. We accept: iDEAL, Bancontact, PRZELWY24, and credit card (please note: lots cannot be paid for using a credit card).
How do I request a refund of my deposit?
The deposit is automatically refunded within 75 days unless you request it earlier through your profile. Use our app or website:
My Profile > My Details > Deposits > Request Refund
Conditions:
- Your account is not blocked
- You have no outstanding winning bidsYou have no open lots or invoice
- You have no pending payment requests
If you meet all the conditions, your deposit will be refunded. You’ll receive confirmation by email. If you do not meet the conditions, please resolve them first before retrying or contacting customer service.
How long does it take to receive my refund?
Once you meet the conditions, the deposit will be refunded within 7 business days.
Why can’t I bid even after paying the deposit?
If your deposit has been paid but your account remains blocked, this could be due to outstanding payments, previous violations of our terms, or a fraud check. Please contact our team so we can investigate. You can reach our customer service at +32 3 808 25 55 or via info@vavato.com
Is my account fully blocked now?
Yes, temporarily. Your account has been paused because a €200 deposit is required as extra confirmation of your intent to purchase. Once the deposit is paid, access to the platform is immediately restored, and you can participate in all auctions again.
Can I still join other auctions?
Not at the moment. As long as the deposit has not been paid, you cannot bid on any auctions using this account. Once the deposit is paid, bidding access is automatically restored.
How do I check if my deposit is still active? You can check this in your account via: My Profile > My Details > Deposits. There you can see whether your deposit is still active or has already been refunded.
For further questions, please contact our customer service at +32 3 808 25 55 or via info@vavato.com
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