Unsatisfied?

We consider it crucial that you are a satisfied customer at Vavato. Nevertheless, sometimes things may not go as expected or as you are used to from us.

We find this unfortunate and regrettable. We would like to know exactly what went wrong and how we can assist you further. Please inform us at info@vavato.com within 14 days after the release of the lot.

We can assist you best if you provide us with the following information:

• he auction and lot number
• Photos of the lot
• Photos of the packaging
• A description of the complaint or issue

If you are picking up your lot and the item differs from the condition in the lot description, discuss it immediately on-site with one of our staff members.